Online access
Many people like to be able to log in to their business account and monitor incoming payments and outgoing expenses remotely, so that they can keep tabs on their finances at all times. If this is important to you, check it’s provided by the company in question.
Human support
While the ease and automation of digital services can be hugely convenient, there are certainly times when you still want to get hold of a human being to answer your questions. Check whether your chosen company offer 24/7 phone support or simply an email address.
Dig a little deeper
After having narrowed down the list of possible contenders, it’s time to find out more about the potential winner before you sign on the dotted line. Here are a few tips on how to ensure you don’t get stung by a cowboy operation or a partner that isn’t right for your needs:
Trawl through their history
With a large amount of umbrella companies springing up in recent years, it’s a good idea to ensure you use an established and reputable firm. A thorough background check will include how long they’ve been trading and what their credit rating looks like. If the umbrella company should go bankrupt or out of business, your money will disappear with it.
Read the fine print on fees
Not all umbrella companies are immediately up-front and transparent about their fee structure. As well as learning if it’s fixed-rate or fluctuating, you should investigate whether services such as processing expenses and submitting tax returns are considered as part of the package or additional extras.
Joining and leaving
Some umbrella companies may stipulate that there are fees for signing up and penalties for leaving their payroll. Since you will effectively be becoming their employee, this is counter-intuitive and should be avoided. However, it is important you adhere to the terms and conditions of your employment for the duration of your contract, or you may risk losing out.
Read reviews
No one can tell you more accurately how an umbrella company is run than those who have already experienced its services first-hand. Read online reviews from genuine customers and form a picture of how reliable they are as a business partner.
Test them out
Finally, your own experiences and intuition can be the best guide when it comes to finding the best umbrella company for your business. Call them up and grill them on their credentials. The speediness and quality of their response will tell you all you need to know about their customer service protocols.
Compare the best umbrella companies
At Umbrella Supermarket, all the umbrella companies on our site are fully compliant and reputable, so you know you’re comparing the very best. Enter a few details on our comparison tool to compare quotes from the best umbrella companies today.